shipping
Q: How do I check the status of my order?
A: Please allow 1-2 business days to process your order after placing your order. (We process 99% of orders in 12-24 hours) Our fulfillment warehouses pack your ordered items and ship the packages as quickly as possible. Once your order has been shipped, you will receive a notification by email.
If you have not received any updates regarding your order, please contact us immediately and we will do everything we can to check for you.
Q: How long does shipping take?
A: Delivery times are between 7 and 12 working days. Please allow a maximum delivery time of 20 days.
- Germany, Austria, Switzerland: 5-10 working days
- United States: 7-12 business days
- United Kingdom 5-12 working days
- Canada, Australia, New Zealand: 7-12 business days
- Europe: 7-12 working days
- Rest of the world: 7-12 business days
Q: Is your website safe with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used once when purchasing your product. Your credit card details will then be deleted.
Q: How do I order from your website?
A: Simply find the product you want and click the “Buy Now” button. Enter your shipping and billing information and we will ship your order to you as quickly as possible!
Q: Does Beautyclam offer a quality guarantee for all products sold?
A: Absolutely! If you don't like the product or notice any damage to the product, contact us immediately! We do everything we can to give you the best shopping experience. You can simply contact us and we will take care of it!
Q: How can I get in touch with you?
A: We handle customer service via email. Email us at service@beautyclam.de if you have any questions or concerns.
Q: How can I change or cancel my order?
A: After receipt of the order, we reserve the right to accept or reject the order, or any portion thereof, at any time in our sole discretion, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original payment method.
Any cancellation made after an order has been placed will be subject to a €2 cancellation fee, regardless of when the order was placed (even if it is just a second later), as the merchant/credit card charges us a fee for cancellations.
Please note that orders that have already been packed or shipped cannot be canceled. However, if you are still not satisfied with your product upon arrival, you can go through our returns process.
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund of your order if you don't like the product * .
Simply visit our refund policy for complete details. If you have any further questions that are not covered in our FAQ, please contact us at service@beautyclam.de and we will get back to you as soon as possible.
*Please note our return policy